Privacy Policy

Last updated: 15 July 2026

1. Data we collect

Name, phone, email, delivery address, order history, and device/analytics data (page views, session ID).

2. How we use it

To fulfil orders, provide customer support, send transactional and (with consent) marketing communications, and improve our service.

3. Legal basis

Contract performance for order data; consent for marketing; legitimate interest for analytics and fraud prevention.

4. Sharing

We share data with payment processors (Razorpay), messaging providers (Meta WhatsApp, Resend), analytics providers (Google Analytics, Meta Pixel, Microsoft Clarity), and delivery staff — only as required to fulfil your order.

5. Your rights (GDPR / DPDP)

You may access, correct, export, or delete your personal data at any time. Email privacy@seafoodbytortuga.in and we will respond within 30 days.

6. Retention

Order data is retained for 7 years for tax compliance. Marketing consent is stored until you opt out.

7. Cookies

We use essential cookies for session/cart and, with consent, analytics cookies. You can withdraw consent from the cookie banner at any time.

8. Security

Data is encrypted in transit (TLS) and at rest. Access is limited to authorised staff via role-based controls.

9. Contact

Data Protection Officer — privacy@seafoodbytortuga.in.